Capture and Qualify Leads from WhatsApp and Social Media in Nepal

A student who messages your consultancy on Instagram at 11 PM expects a quick reply, not a response the next morning when three other consultancies have already answered. Socify App's AI replies within seconds on WhatsApp, Facebook Messenger, Instagram DMs, and TikTok messages.

The response is not a generic "we'll get back to you." The AI greets the student, acknowledges their inquiry, and begins a structured conversation to understand what they need. First impressions happen once, and speed matters.

The AI follows a qualification flow you define. It asks the student about their preferred destination country, course or programme of interest, approximate budget in NPR, target intake (e.g., September 2027 or January 2028), and current education level (SLC/SEE, +2, Bachelor's, etc.).

Conditional logic lets you branch the conversation. If a student mentions Australia, the AI might ask about their IELTS score. If they mention Canada, it might ask about their work experience. The conversation feels natural even though it is structured underneath.

The AI handles the conversation in Nepali, English, or a mix of both, depending on how the student writes. There is no language barrier between your consultancy and the student.

Not every inquiry is equally ready to convert. A student with a clear destination, a realistic budget, and an upcoming intake is more valuable to follow up on immediately than someone casually browsing. Socify App assigns a score to each lead based on the completeness and quality of their qualification responses.

Counsellors see their leads sorted by score, so they always work on the most promising ones first. The scoring criteria are configurable: you decide which factors matter most for your consultancy.

Once the AI finishes qualifying a lead, it assigns the student to the appropriate counsellor. Assignment rules can be based on destination country, course type, counsellor availability, or round-robin distribution.

The counsellor is notified immediately and can see the full conversation the AI had with the student. They pick up exactly where the AI left off, with all the qualifying information already captured. No repeated questions, no lost context.

The dashboard gives a real-time view of every incoming inquiry across all channels. Unassigned leads are flagged. Leads that have not been contacted by a counsellor within a set time are escalated. Leads that went cold trigger automatic follow-up messages from the AI.

Managers can filter by channel, date, counsellor, or lead status to get the exact view they need. Weekly reports show how many leads came in, how many were qualified, how many were converted, and where in the funnel students are dropping off.