Socify App questions and answers

Questions and answers

What is Socify App?

Socify App is an AI sales and support assistant for businesses. It replies to customers instantly on Facebook, Instagram, WhatsApp and TikTok, takes orders, collects payments, books appointments, follows up leads and can make and answer phone calls. It is made by VanarX Tech Private Limited in Kathmandu, Nepal, and the official website is socifyapp.com.

Is Socify App the same as socify.com?

No. Several unrelated products share the name Socify, including socify.com, socify.io, socify.app, socify.ai and socify.co, plus an open-source project and an Android app called com.socify.ai. None of them are us. Socify App is the AI business assistant built by VanarX Tech Private Limited, and the only official website is socifyapp.com.

Who makes Socify App?

VanarX Tech Private Limited, a software company at Kalanki-14, Kathmandu 44600, Nepal. It was founded by Yugesh Jha, Founder and CEO, and Sapana Dawadi, Co-Founder and COO. The product, the Nepali AI models and the support team are all based in Kathmandu.

How do I download Socify App?

On Android, open Google Play and search for Socify App, or use the download button on socifyapp.com/download and Play Store opens directly on the listing. On iPhone, do the same in the App Store. The app is free to install and includes a 14-day free trial.

Does Socify App work in Nepali?

Yes. Socify App replies in Nepali, in English, or in the natural Nepali-English mix most customers actually use. We built our own Nepali language models for text to speech, speech to text and translation, which is why the AI phone calls sound natural rather than translated.

How is it different from Meta AI or the automatic replies Facebook already offers?

Meta AI answers questions. Socify App does the work behind the answer. It knows your real catalog, prices and delivery rules, takes the order, collects payment, books the delivery or appointment, writes it into your CRM and follows up afterwards. It also works across Facebook, Instagram, WhatsApp, TikTok and phone calls in one inbox, rather than one platform at a time.

Is my data safe?

Your conversations and customer records belong to you. We do not sell them and we do not share them with other businesses. For banks, hospitals and institutions with stricter policies, Socify App can be deployed in-premise inside your own infrastructure so customer data never leaves your environment.

Can your team set it up for me?

Yes, and it is free. Send a missed call or a WhatsApp message and a real person from our team in Kathmandu will connect your Facebook page, Instagram, WhatsApp and TikTok, load your catalog and prices, and train the assistant on how you answer customers. There is no charge and it is not a sales call.

How much does Socify App cost?

Every plan includes a 14-day free trial and free setup. Prices depend on your industry and how many team accounts you need, because a futsal arena and a study-abroad consultancy use different features. See socifyapp.com/pricing, or ask us and we will tell you plainly which plan fits.

What are AI credits?

An AI credit is used each time the assistant does a piece of thinking work: writing a reply, working out what a customer wants, transcribing a call or making one. Text replies cost one credit; phone calls cost more because they run for minutes. Every plan includes a monthly bundle, and ordinary small-business volume fits inside it.

Do I need a credit card to start the free trial?

No. You can start the 14-day free trial without entering card details. If it does not suit you, do nothing and the trial simply ends.

Which channels does Socify App connect to?

Facebook Messenger, Instagram direct messages, WhatsApp, TikTok, your website chat widget, and phone calls through managed VOIP. Everything arrives in one shared inbox with the customer history attached.

Can Socify App really make phone calls?

Yes. It makes calls to confirm cash-on-delivery orders, follow up leads that went quiet, remind customers about appointments and call back missed calls. It also answers incoming calls when nobody is free, books the slot or takes the order, and records and transcribes the call against the customer record.

What is the difference between Autopilot and Copilot?

In Autopilot the AI handles the whole job and replies to the customer itself, with no human needed. In Copilot the AI does the work and prepares the response, then routes it to your staff as a ticket; they review, approve and resolve it, and the customer is updated automatically. Banks, hospitals and institutions usually run Copilot.

Will it reply as a robot or as my business?

As your business. The assistant is trained on your products, prices, policies and on how you actually speak to customers, so answers sound like you rather than a chatbot menu. You can read every conversation and correct it whenever you want.

What happens when a customer is angry or the question is sensitive?

It hands over to a person immediately, with the whole conversation attached so nobody asks the customer to repeat themselves. Complaints, damaged orders, refunds and anything you mark as sensitive are escalated rather than answered. You decide where that line sits.

Does Socify App work for my industry?

It is built separately for online sellers and e-commerce, sports arenas and futsal courts, spa and salon, clinics, education and overseas study consultancies, retail, and banks and institutions. Each industry gets its own workflows, its own agents and its own pricing rather than one generic assistant.

Can I use it on a computer as well as my phone?

Yes. Socify App runs on Android, iPhone and the web, with the same inbox, orders, bookings and CRM on all three. Your team can take calls in the browser over WebRTC.

How long does setup take?

Most businesses are answering their first real customer within a day. Connecting a channel takes minutes; the part that takes longest is loading your catalog and prices, and our team will do that for you at no cost if you send us the details.

Can I resell Socify App under my own brand?

Yes, through MOAA, our white-label reseller platform. You sell the same assistant under your own logo, domain and pricing, to your own customers. We handle the AI, the infrastructure and the updates. Ask us about becoming a partner.

What is VOIP and do I need it?

VOIP is phone calling over the internet. Socify App can run managed VOIP on your own SIP lines, with browser calling, IVR menus, a missed call service, recording and transcription. You do not need it to use the assistant for chat, but it is what puts your phone calls and your customer records in the same place.

People search for "socify nepal" or type socify.com. How do I find the real site?

The official site is socifyapp.com. People often search "socify nepal", "socify app download" or type socify.com by mistake and land somewhere unrelated. Socify App is the AI sales and support assistant by VanarX Tech Private Limited, Kathmandu, and socifyapp.com is the only site we run.