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E-commerce AI chatbot and order software in Nepal Turn every customer message into a confirmed, paid order

Socify AI answers every DM and call, takes the order, collects payment and confirms cash on delivery for you.

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  • 14-day free trial
  • Free setup by our team
  • Priced in NPR
P
PriyaHimal Threads
Instagram

Yesterday

Naya winter collection aayo?

Socify AI

Hajur, aayo! Denim jacket ra hoodie haru hamro naya post ma cha.

Yo jacket ko price kati ho? M size cha?

Socify AI

Namaste hajur! Yo denim jacket ko price NPR 3,200 ho. S, M ra L sabai size stock ma cha.

Ma 5 feet 4 inch ko chu. M fit huncha ki S linu parcha?

Socify AI

Tapai lai M ramro huncha, alikati loose fit. Chest 38 inch cha. Size milena bhane 7 din bhitra exchange garna milcha.

Denim Jacket
Denim JacketNPR 3,200In stock
S in stockM in stockL in stock

Huncha, M nai dinus. Delivery charge kati lagcha?

Socify AI

Kathmandu bhitra delivery charge NPR 100 matra ho. Kripaya naam, phone ra address pathaunu hola.

Denim jacket to Kathmandu

Denim jacket (M)NPR 3,200
Delivery, KathmanduNPR 100
TotalNPR 3,300

Priya, 98XXXXXXXX, Baneshwor, Kathmandu

Socify AI

Dhanyabad Priya ji! Payment kasari garnuhuncha?

Payment linkCash on delivery
Socify AI

Tapai ko order #1042 confirm bhayo! Denim jacket (M), NPR 3,300 cash on delivery. 2 ya 3 din bhitra pugcha.

Wow, thank you! Wait garchu.

Socify AI

Huncha hajur! Dispatch bhayepachi tracking link yahi DM ma pathaunchu.

  1. A customer asks about a jacket in your Instagram DMs late at night.
  2. The AI checks live stock and replies in seconds.
  3. She asks about fit, and the AI answers from your size chart and exchange policy.
  4. She picks size M, and the AI adds it to her record.
  5. Name, phone and address go straight into the customer record.
  6. She chooses cash on delivery, and the order is confirmed on its own.
  7. The order is confirmed and she knows exactly what happens next.
  8. A repeat customer messages on WhatsApp, and her record is already there.
  9. The AI remembers her size and shows only the colours in stock.
  10. She picks blue and gives a new address, which updates her record at once.
  11. A payment link goes out in the chat, and the payment is confirmed in seconds.
  12. The paid order is saved to her record, ready to pack.
  13. Paid, scheduled and tracked, without anyone on your team typing a word.
  14. A customer from TikTok asks what delivery to Pokhara costs.
  15. The AI knows your delivery charges for every city and answers at once.
  16. He asks for cash on delivery, and the AI takes the order details for him.
  17. His details land on his record, and the order is confirmed.

Industry research

What the numbers say

  • 26%

    of cash on delivery orders in India come back undelivered, against under 2% of prepaid orders.

    Shipway ShipNotes, FY25
  • 50%+

    of Indian online shoppers would strongly prefer to buy through a chat conversation.

    Bain and Meta, 2024
  • 90%

    of customers call an immediate reply important, and most of them mean within 10 minutes.

    HubSpot Research

Sound familiar?

The problems you face every day

Businesses like yours lose customers in the gaps between messages, calls and busy staff. These are the gaps Socify App closes.

  • Slow replies lose sales

    A customer who waits more than a few minutes buys from the next shop instead.

  • The same questions all day

    Price, size and stock questions arrive again and again, on every channel.

  • Fake cash on delivery orders

    Cancelled COD orders waste packaging, courier fees and your time.

  • Orders in four places

    Messenger, Instagram, WhatsApp and TikTok each hold part of the story.

  • Customers who never return

    Past buyers never hear from you again, so repeat orders stay low.

  • Where is my order?

    Delivery status questions clog your inbox every single day.

AI calling

AI that answers and makes your calls

Customers call to ask about stock, and the AI answers and takes the order on the call. It confirms cash on delivery orders by phone before you dispatch.

  • Answers every call on the first ring, day or night
  • Confirms cash on delivery orders before dispatch
  • Calls back missed callers within a minute
  • Hands bulk buyers to your team with a summary
See it on your own business
Incoming call Answered by Socify AI98XXXXXXXX00:00

Socify AINamaste, Himal Threads ma swagat cha. Ma Socify AI, tapai lai kasari help garna sakchu?

AnjaliTapaiharu sanga black hoodie L size ma stock cha?

Socify AIHajur, cha! L size ma 4 piece baki cha, price NPR 2,500 ho.

AnjaliFabric kasto cha? Jado ma nyano huncha?

Socify AIBhitra fleece cha, ekdam nyano huncha. Order garidiun?

AnjaliHuncha, order garidinus. Koteshwor ma pathaidinus hai.

Socify AIKoteshwor ma delivery charge NPR 100, total NPR 2,600 huncha. Cash on delivery garnuhuncha ki online payment?

AnjaliCash on delivery garchu. Kahile samma aaucha?

Socify AIBholi 2 baje bhitra pugcha. Tapai ko order number #2051 ho, confirmation WhatsApp ma pathaudai chu.

AnjaliDhanyabad hai!

Socify AIDhanyabad Anjali ji! Ramro din bitos.

Call ended · 01:15 · summary saved

A
Anjalivia WhatsApp · Socify AI replying
WhatsApp

Last month

Socify AI

Order #1987 delivered to Koteshwor. Thank you for shopping with Himal Threads!

Sent after the call

Order #2051: Black hoodie (L), NPR 2,600 with delivery, cash on delivery to Koteshwor.

Thank you! Bholi ma ghar mai hunchu, aaunu agadi phone garnus hai.

Socify AI

Huncha Anjali ji! Rider le aaunu bhanda agadi phone garcha. Bholi 2 baje bhitra pugcha.

Socify Appapp.socifyapp.com Live
23Calls answered today
6Orders by phone
0Missed calls lost
AAnjaliCalling now
Channel
Phone call
Wants
Black hoodie, size L
Address
Koteshwor, Kathmandu
Confirmation
Sent on WhatsApp
Order #2051
  1. Ordered
  2. COD confirmed
  3. Dispatched
  4. Delivered
Call summary01:15
  • Asked about black hoodie, size L, in stock
  • Ordered #2051, NPR 2,600 with delivery
  • Cash on delivery to Koteshwor, arriving tomorrow
Recording and transcript

Saved to the customer record

  1. A customer calls your store. Socify AI answers on the first ring.
  2. Live captions show every word of the call.
  3. The AI checks stock while talking and answers straight away.
  4. The order is created during the call, not after it.
  5. Right after the call, a WhatsApp confirmation goes out on its own.
  6. She replies on WhatsApp, and the AI answers there too, with the order on record.
  7. Before dispatch, the AI calls to confirm the cash on delivery order.
  8. She adds a landmark, and the AI updates the address while still on the call.
  9. Confirmed orders move to dispatch, so fewer parcels come back unpaid.
  10. A call from a new number is missed. The AI calls back within a minute.
  11. The new number is saved as a lead while the call goes on.
  12. Photos go out on WhatsApp and a follow-up is booked, so the lead never goes cold.
  13. A shop owner calls about a bulk order, and the AI answers first.
  14. The AI recognises a repeat buyer and gathers the order details.
  15. The manager picks up with the summary, so the caller never repeats himself.
  16. Every call is recorded, transcribed and saved to the customer's record.

One customer record

One customer, every channel

When an Instagram buyer later asks on WhatsApp where their order is, the AI already knows them and replies with the delivery status.

  • Instagram, Messenger, WhatsApp and TikTok in one record
  • Delivery questions answered with live order status
  • Follow-ups that bring customers back on their own
See it on your own business
P
PriyaHimal Threads
WhatsApp

Yesterday

Automatic update

Priya ji, tapai ko order #1042 dispatch bhayo. 2 din bhitra pugcha.

Mero order kaha pugyo?

Socify AI

Namaste Priya ji! Tapai ko denim jacket (M) out for delivery ma cha. Aaja 5 baje bhitra pugcha.

Ma 5 baje samma office ma hunchu. Ghar ma bahini cha, usle liye huncha?

Socify AI

Huncha! Bahini ko number pathaunus, ma rider lai bhanidinchu. COD ko NPR 3,300 tirnu parcha hai.

98XXXXXXXX. Dhanyabad!

Socify AI

Rider lai number pathaisake. Delivery bhayepachi yahi message pathaunchu.

Two weeks later

Automatic follow-up

Priya ji, jacket kasto lagyo? Tyo jacket sanga milne black jeans pani aayeko cha!

Jacket ekdam fit bhayo! Jeans ko 30 size cha?

Socify AI

Hajur, cha! 30 size ma 3 piece baki cha. Price NPR 2,400, Baneshwor ma delivery charge NPR 100.

Black Slim Jeans
Black Slim JeansNPR 2,400Matches your denim jacket
28 in stock30 in stock32 out of stock

30 size pathaidinus. Pahile jastai cash on delivery hai.

Socify AI

Tapai ko order #1107 confirm bhayo! Black jeans (30), NPR 2,500 cash on delivery. 2 din bhitra pugcha.

Socify Appapp.socifyapp.com Live
PPriyaReturning customer
Phone
98XXXXXXXX
Last order
#1042 Denim jacket (M)
Payment
Cash on delivery
Receiver
Sister, 98XXXXXXXX
Repeat order
#1107 Black jeans (30)
  • InstagramAsked price of denim jacket
  • InstagramOrdered #1042, size M, COD
Order #1042
  1. Confirmed
  2. Dispatched
  3. Out for delivery
  4. Delivered
Order #1107
  1. Confirmed
  2. Dispatched
  3. Out for delivery
  4. Delivered
  1. The customer who ordered on Instagram now messages on WhatsApp, and her record is already there.
  2. The AI looks up the order and shares the live delivery status.
  3. Her sister's number goes on the order, so the rider knows who to call.
  4. Delivery is marked on her record the moment it happens.
  5. Two weeks later, a follow-up goes out on its own.
  6. The suggestion is based on what she bought, not a random blast.
  7. The follow-up turns into a second confirmed order on the same record.
  8. A customer asked a price yesterday and never replied.
  9. The AI sends a friendly reminder on its own, with no staff involved.
  10. He replies within minutes, and the AI picks up the conversation.
  11. The reminder turns a quiet enquiry into an order.
  12. The order is confirmed and his record moves from enquiry to customer.

Your store, live

See your whole store at a glance

Orders taken today, cash on delivery confirmations still pending, deliveries done and how fast every customer got a reply.

  • Orders and payments counted as they happen
  • Pending COD confirmations in one list
  • Reply time for every channel
See it on your own business
Socify Appapp.socifyapp.com Live
48Orders today
12Pending COD confirmations
31Delivered
3 secReply time
Order #3119
  1. Ordered
  2. COD confirmed
  3. Dispatched
  4. Delivered
Order #3121
  1. Ordered
  2. COD confirmed
  3. Dispatched
  4. Delivered
Order #3120
  1. Ordered
  2. COD confirmed
  3. Dispatched
  4. Delivered
KKiranRepeat customer
Phone
98XXXXXXXX
Orders
3
Last order
#3120 Wool scarf
Payment
Cash on delivery
COD
Confirmed by AI call
  • InstagramOrdered a denim jacket
  • WhatsAppOrdered a wool scarf
  • Phone callConfirmed COD by AI call
3New orders this hour
2COD confirmed by AI
4Delivered this hour
  1. Today's orders are already on the board. The numbers here are examples.
  2. The AI confirms cash on delivery orders by call or message.
  3. Every customer has one record, whichever channel they used.
  4. The counters update with every order, day and night.

Before and after

How Socify App solves each one

The same day at your business, with and without an AI that replies, books and follows up.

Slow replies lose sales

Socify App replies within seconds, day or night, pulling answers straight from your product catalogue so customers get the price, size and availability they need instantly.

Repetitive price and stock questions

The AI reads your live catalogue and answers product questions automatically. When stock changes or prices update, the answers update too, with no manual work.

Fake and cancelled COD orders

Before you pack and dispatch, Socify App places an AI phone call to the customer to confirm the order, address and payment method. Unconfirmed orders are flagged so you never ship to a fake address.

Orders scattered across channels

Every order, whether it came from Facebook, Instagram, WhatsApp or a phone call, lands in one inbox with one customer record. You see the full picture without switching apps.

No follow-up with past customers

Socify App sends automatic follow-ups and re-order reminders at intervals you choose. Customers who bought once are gently reminded to come back.

Delivery status questions clog support

Customers receive automatic delivery status updates on the same channel they ordered from. They know where their parcel is without having to ask you.

Everything included

Features built for ecommerce

Every plan includes these, set up for you by our team at no cost.

Product Catalogue Sync

Connect your product list and the AI answers questions about price, variants, availability and delivery time using live data.

In-Chat Order Taking

Customers choose products, confirm quantity and place the order without leaving the chat. The order record is created automatically.

Nepali Payment Gateway Collection

Send a payment link inside the chat. Customers pay through eSewa, Khalti, FonePay or bank transfer and the order is marked paid instantly.

AI COD Confirmation Calls

An AI voice call reaches the customer within minutes of a COD order. It confirms the items, delivery address and willingness to pay on delivery.

Unified Inbox Across Channels

Facebook Messenger, Instagram DMs, WhatsApp and phone calls all arrive in one inbox. Every message and order is linked to a single customer profile.

Automatic Delivery Updates

Trigger status messages such as order confirmed, packed, shipped, out for delivery and delivered, on the channel the customer prefers.

Re-Order Reminders

Schedule automatic messages to past buyers. Remind them about consumables, seasonal offers or new arrivals at the right time.

Nepali and Multi-Language Support

The AI understands and replies in natural Nepali, Nepali-English mix, Hindi and English. Customers write however they are comfortable.

Abandoned Cart Recovery

When a customer starts an order but does not complete payment, the AI follows up with a gentle reminder and the payment link.

Customer Purchase History

See every past order, message and interaction for each customer in one place. Know what they bought, when, and how often.

Pricing and setup

Free setup by our team. Free for 14 days. Priced in NPR.

Pay with Nepali payment gateways. There are no hidden charges, and no card is needed to start.

Book a Free DemoSee pricing

Questions

Frequently asked questions

Anything else? Message us on WhatsApp or give us a missed call and our team will call you back.

How does Socify App work for my online store?
You connect your Facebook page, Instagram business account and WhatsApp number to Socify App. The AI reads your product catalogue and starts replying to customer messages instantly. When a customer wants to buy, the AI takes the order inside the chat, sends a payment link and creates the order record. You see everything in one dashboard.
How long does setup take?
Our team handles the entire setup for free. Most stores are live within one working day. We connect your channels, import your product catalogue and configure the AI replies. You review and approve before anything goes live.
Which channels does it support?
Facebook Messenger, Instagram DMs, WhatsApp and phone calls. All channels feed into one inbox so you never miss a message regardless of where the customer writes.
How does COD order confirmation work?
When a customer places a cash-on-delivery order, Socify App automatically calls them using an AI voice agent. The call confirms the items, delivery address and that the customer is ready to pay on delivery. If the customer does not answer or declines, the order is flagged so you can decide whether to ship.
Which payment gateways are supported?
Socify App integrates with eSewa, Khalti, FonePay and bank transfer options. The customer receives a payment link inside the chat and pays without leaving the conversation. The order is automatically marked as paid once the transaction completes.
Does the AI understand Nepali?
Yes. The AI understands and replies in natural Nepali, mixed Nepali-English (the way most people actually type), Hindi and English. You do not need to prepare separate scripts for each language.
How is Socify App priced?
All plans are priced in NPR and paid through Nepali payment gateways. Every plan includes a 14-day free trial and free setup. There are no hidden charges. Visit the pricing page for current plan details.
Can I connect my existing product catalogue or inventory system?
Yes. You can import products from a spreadsheet or connect a live catalogue. When your stock or prices change, the AI answers update automatically. Our team helps with the integration during setup.
Who owns the customer data?
You do. All customer records, order history and conversation logs belong to your business. You can export your data at any time. Socify App does not sell or share your customer information.
Is there a free trial?
Yes. Every plan comes with a 14-day free trial. Our team sets everything up for you at no cost. You can cancel at any time during the trial without being charged.
What happens if the AI cannot answer a question?
If the AI is unsure about a question, it hands the conversation to you or your team in the same inbox. You pick up right where the AI left off, with the full conversation history visible. You can also set rules for which types of questions should always go to a human.

Go deeper

Everything Socify App does for ecommerce

Order ManagementTake and track orders from every channel in one placeCOD Order ConfirmationAI calls every COD customer to confirm before dispatchFacebook and Instagram Auto ReplyInstant AI replies on your business page and DMsDelivery UpdatesAutomatic delivery status messages to customersHow to Stop Fake Cash on Delivery OrdersPractical steps to reduce cancelled and fake COD ordersFacebook Page Auto Reply: A Guide for Nepali BusinessesSet up automatic replies on your Facebook business page

Let AI answer your customers today

Free setup by our team. 14-day free trial. No credit card required.

Book a Free DemoDownload AppWhatsAppMISSED_CALL_NUMBER